Shipping policy
Shipping Policy
We strive to provide the best possible experience for our customers, including transparent and fair shipping policies. Here is our shipping policy for our online furniture store:
Shipping Rates:
We offer FREE shipping on ALL orders within the contiguous United States. For orders outside of this area, we charge a flat rate based on the size and weight of the product, which will be calculated at checkout.
Processing and Delivery Time:
Once your order is placed, our team will process and prepare your shipment within 2-3 business days. Delivery times will vary depending on your location, but we strive to deliver your product as soon as possible. You will receive an email confirmation with tracking information as soon as your order is shipped.
Freight Shipping:
For larger or heavier items, we may use freight shipping services. This includes delivery to the curb or loading dock of your business or home.
Custom Items:
For custom items, shipping times will be extended due to the manufacturing process. Please contact us for an accurate estimate prior to placing your order.
Damaged Items:
We take every precaution to ensure that your furniture arrives in perfect condition. However, in the rare event that your item arrives damaged, please notify us within 48 hours of delivery. We will work with you to arrange a replacement or refund as soon as possible.
Order Cancellation and Returns:
If you need to cancel or make changes to your order, please contact us as soon as possible. For returns, we offer a 30-day window from the delivery date. Please note that all returns must be in their original packaging and in new condition. You will be responsible for any return shipping fees unless the item arrived damaged or defective.
Thank you for choosing Roomsacred! If you have any further questions about our shipping policy, please do not hesitate to contact us.